Solutions
- CustomerLoyaltyScan
- Need to manage your activities in a more customer-oriented fashion? CustomerLoyaltyScan maps out your customers’ loyalty and satisfaction levels, and identifies which areas you need to focus on.
- WorkSatisVaction
- Find out what goes on in the minds of your employees and where their priorities lie.
Inflow & Outflow: Control The Flow
Customers come and customers go. We'll help you understand why customers switch from one brand to another, allowing you to more effectively control customer flow. We'll study customers' decisions when they churn from one brand to another, and give you insights into:
- The motivation that lies behind such behavior patterns
- The information that prompted the switch
- What drove the decision to switch
We've developed an advanced infrastructure that enables us to record the StemPunt panel members on a single-source basis. As a result, we're able to follow a respondent over given period of time to assess any changes in his or her perception and behavior, helping us make accurate inflow-outflow analyses.
In addition, we can gain new insights by comparing data from the database, without actually having to interview the panel members.